What is the Importance of Trust in World Quality Day 2018?
There is no contradiction to the fact that today’s era is of globalization and relentless competition among the global market players, and the only way to outshine among the fellow market players is to follow specific global benchmarks of quality management. Undoubtedly, every business is supposed to fulfil the globally acknowledged quality specifications as to remain in the leading edge.
The role of ISO certification can never be overlooked in this context. In addition to that, the worldwide agencies for quality control have made various efforts towards imparting awareness for quality management. One such effort is the celebration of the World Quality Day.
#1. What is meant by the World Quality Day?
The World Quality Day is celebrated around the globe on 2nd Thursday of the November month every year. This year the World Quality Day falls on the 8th of November 2018. The day is dedicated to spreading of the awareness globally towards the importance of quality efficiency that helps in accomplishing both organisational and national growth, and overall development.
#2. When is the World Quality Day celebrated?
The World Quality Day is observed throughout the month of November every year, and hence it is sometimes also referred to as the “World Quality Month”. During this month, the significance of ISO certification is also emphasized for attaining organisational growth. Every year, it is celebrated with a special theme that relates to quality efficiency.
#3. When was the first World Quality Day observed?
The World Quality Day was first introduced by the Chartered Quality Institute (CQI) in 2008. As a result, the 1st World Quality Day was celebrated on 13th November 2008. World Quality Day conference was held at the Inmarsat Conference Centre in London. The theme for this forum was “innovation, inspiration and creative ideas”.
#4. What is the theme of World Quality Day 2018?
The theme for the World Quality Day/Month 2018 is “Quality: A Question of Trust”. Evidently, this year’s World Quality Day addresses the significance of trust — and the contribution of all stakeholders towards forming and preserving that trust throughout the organisation.
#5. How relevant is the theme of ‘trust’ with regard to ISO certification?
Although, trust is a hypothetical aspect, in relation to quality, it is the very essential parameter of the success of a quality management system, and thus a key aspect of ISO 9001 certification. It is much of a behavioural aspect as it is a product of historical and existing status quo. For this reason alone, it might be somewhat difficult to relate 'trust' with quality management. Still, it is much pertinent as regards organizational competence.
#6. How can trust be built & maintained with ISO certification?
The quality management has a crucial role in ensuring that trust is earned from all the stakeholders and maintained with them. Thus, the role of ISO 9001 certification is noteworthy. Here are the key aspects of ISO 9001:2015 that help in the building of trust-
- The context of the organization– Assisting organisations in ensuring that they grasp their customer and more widely the needs and expectations of the stakeholders, thus earning their trust.
- Leadership – Enabling organisations to adjust their values and work culture to address these expectations of stakeholders.
- Operational Governance – Facilitating the QMS to aid organisations consistently in making the right decisions for customers, and stakeholders.
- Assurance – Assisting organisations to track the performance and detect the risks to trust and reputation.
- Business Enhancement – Helping the organisations invest in the desired advancements to supplement the performance and trust.
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