09 Mar 2018Posted By: Mudit Handa


How to master the best IT & SMS techniques as to attain an ISO certification 20000

Among the core aspects that assist in the ascent of any business endeavour in today’s era of globalization, proficiency in the field of Information Technology (IT) holds vital importance. A corporate venture can scale the invincible heights and carry out fabulous business in a limited span if it employs the best IT infrastructure in practice. The global body for quality standards, i.e. the International Organization for Standardization (ISO) has established a benchmark for adopting best practices in the field of IT, which is known as ISO 20000.

Brought into effect in 2005 by the Joint Technical Committee of ISO International Electro-technical Commission (IEC), it is widely known as ISO/IEC 20000. It is a yardstick for the demonstration of excellence & proficiency and proving the best practices in IT as well as advancement in the discharge of IT services. This type of ISO certification emphasizes on planning, implementing, establishment, operation, monitoring, reviewing, maintenance and advancement of Service Management System (SMS) standards.

Who are the users of this ISO certification in India?

  • An enterprise outsourcing services from other entity and seeks fulfilment of all the service requirements, besides expecting the same consistent approach by all the service providers, in a supply chain.
  • An IT concern that intends to exhibit its potential in respect of the design, evolution, discharge and advancement of services that meet the existing SMS standards;
  • An entity that wishes to judge and evaluate its SMS processes and Techniques;
  • An auditor assessing an entity or an IT service provider's SMS as per the criteria for conformity to ISO certification 20000.

Key guidelines to master IT techniques as to get conformity to ISO 20000:

  • Link with the right people:

The best way to master the master IT techniques as per the global standards is to tie up with a business entity that is already conformed to prevailing  IT and SMS Standards and actively participates in various IT forums. Considering an ISO 20000 certified company would be the preferable option.    

 

  • Conduct in-house orientations:

Though ISO certification 20000 does not mandate all individuals to have a specific qualification for IT proficiency, it is much wise to conduct short-term, in-house on-the-job training courses on occupational roles, or hold training or workshop/ orientation programs where lessons are imparted with practical and interactive training.

 

  • Use advanced tools for performance evaluation:

It is always suggested to use the apt tools and systems for appraisal of performance and services rendered by an origination. An appropriate system can save you loads of time and tackle the key areas of a process in one shot. For instance, a network monitoring tool that can monitor the performance and capacity and report the discrepancies, besides gathering stats regarding ease of access, all at one place can easily save time and money.

 

  • Prepare templates of documents and blueprints of various processes:  

Now, if you create a considerable number of policies, protocols and guidelines for various procedures and if you do this entire task impromptu, it will definitely take a very long time. Better is to maintain a set of templates of documents and blueprints of various processes involved in an organization and carry out all task in much lesser time.

These are some of the easy-to-follow tips on excelling in IT and SMS as to evolve leading-edge solutions for the clients.

 

Mastering these techniques can easily help any corporate venture attain an ISO certification 20000.

If you need any sort of assistance related to the entire ISO certification process, feel free to contact our business advisor at 8881-069-069  

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